Live demo
See it work. Click through.
We need to get the tech in front of the problems.
Example Property Management, 9:47 PM. A tenant calls about a leak, and a Productive Expert answers on the first ring. Demo · example data
The real cost of an employee
A paycheck is only the start.
Your people build the relationships. The phones and busywork don’t need a person on payroll.
More: what a front-desk hire really costs (published U.S. numbers)
Median pay for receptionists. Customer service reps: $21.53/hr.
BLS Occupational Employment and Wage Statistics, May 2025 [1] [2]On top of every $1 of wages for office and admin staff, employers pay about 46¢ more in benefits: $11.51/hr on $25.22/hr in wages (benefits are 31.3% of total cost). That includes insurance ($4.05), payroll taxes and other legally required costs ($2.58) and retirement ($1.05).
BLS Employer Costs for Employee Compensation, June 2026, Table 4 [3]Share of an office worker’s total cost that is paid leave: vacation, holidays and sick days. You pay for those hours, but nobody answers the phone.
BLS ECEC, June 2026, Table 4 [3]Per employee, per year, lost to health-related lost productive time. 71% of it comes from reduced performance while at work, not just absences. (Study of 28,902 U.S. workers; 2002 dollars.)
American Productivity Audit, J. Occup. Environ. Med. 2003 [4]; cited by the CDC Foundation [5]Americans quit their jobs in 2025, out of 62.8 million total separations. Every quit means hiring and training someone new.
BLS Job Openings and Labor Turnover Survey, annual 2025 [6]A full-time employee covers 40 of the 168 hours in a week. That leaves nights, weekends and lunch breaks going to voicemail.
Simple math: 40 ÷ 168 = 24% of the week.A new hire
- Works set hours, then goes home
- Sick pay and paid time off
- 401k and benefits
- Calls out, quits, needs training
- Nights and weekends go to voicemail
A Productive Expert
- Available 24/7
- No sick pay
- No 401k
- No benefits
- No calling out
It’s a numbers game, and we’re on the right side of the numbers.
Reduced payroll means more money to do whatever you want with.
Sources
- U.S. Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (median hourly wage, May 2025)
- BLS, Occupational Employment and Wage Statistics, May 2025, Table 1 (customer service representatives)
- BLS, Employer Costs for Employee Compensation, June 2026, Table 4 (office and administrative support occupations)
- Stewart WF et al., “Lost productive work time costs from health conditions in the United States: results from the American Productivity Audit,” J Occup Environ Med, 2003
- CDC Foundation, “Worker Illness and Injury Costs U.S. Employers $225.8 Billion Annually,” Jan 28, 2015
- BLS, Job Openings and Labor Turnover Survey news release, March 13, 2026 (2025 annual levels)